Management feels that if you can navigate Windows, then you can navigate the database to dig up a solution. The problem with this kind of thinking is that the person at the call center is often lost to find a solution that is not yet in the database.
Of course, all front line technicians have a help desk to call, but in my own experience, help desk posts were assigned based on politics and not technical knowledge. We ended up with some real idiots at our help desk. Call those people once or twice, and you will eventually decide that you stand a stronger chance to succeed on your own, than you would be able to accomplish going upstream in the support systems.
The Business of Printing Support
Fortunately, computer printers do not break that often. But when they do, troubleshooting can be a painful process.
There are some basics that you can cover to streamline the troubleshooting process.
Be forewarned that if you ever crack the case of your printer, you should make darn sure to disconnect the power source before you do so. Printers that are connected to a power supply can actually charge you up with enough current to kill you. Don't take chances with your life.
Long before you get to the point of trying to crack the case to reach the internals, there are several troubleshooting steps you can take.
* Always check your power supply to see that you have a good, solid connection. I know that it seems the most logical step to take, but you might be surprised how often a powerless machine is discovered to be an unplugged machine.
* If the printer has power going to it, then turn off the machine and then turn it back on. Each printer has an internal brain in it. Removing power temporarily from the machine will force the computer chip inside of the printer to reset. Often times, this will solve any issues.
* Make sure that your printer cartridge is properly seated. Make sure the cartridge is in the printer the way that the manufacturer intended.
* Use the printer's "self-test" feature. The manufacturer has included this to help you to eliminate common printing problems.
These four steps will help you to overcome the problems most commonly associated with printers.
The Unseen Printing Industry
Printers are cheap to replace I still save money buying from
http://www.proprint.co.uk/. I can save $5 against buying the replacement
from the manufacturer